Refund & Exchange

  • Please contact us within 3 days of delivery to resolve expeditiously. 
  • Shipping fees are not refundable. 
  • Store credit is offered upon the discretion of Reme Jewels.
  • Returns that arrive back to us damaged from improper customer packaging will not be accepted.
  • All exchanges will be processed for store credit, with which you'll then be able to place a new order on our site using the store credit. Please note that we do not offer free shipping on exchanges.

Sale items:

All sale items are considered final sale and are not eligible for an exchange, refund or store credit.

Change of mind:

Unfortunately, we do not offer refunds or exchanges if you change your mind about a product.

Earrings:

We do not accept returns or exchanges on earrings due to health and safety reasons. All other products must be accompanied by its original packaging and condition to be eligible for a refund or exchange. 

Faulty product: 

If you believe an item you have purchased is faulty please message us at remejewels@gmail.com or direct message us on instagram @remejewels. 

Your right to a refund of purchase price:

You are entitled to a refund for items you purchase from Reme Jewels if the item is:

  • (a) Faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
  • (b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
  • (c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Reme Jewels with proof of purchase, such as your original Reme Jewels invoice or bank statement. 

If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price, but you will be entitled to exchange the goods or have them repaired. 

Please ensure that you have proof of damage before sending a message. 

Returns:

  • The cost of a return parcel is the customer's responsibility. We recommend shipping the parcel with the most cost effective shipping that is available that includes tracking.